Valewood Clivias

Shipping and Returns

Effective 4 October 2026. Valewood Clivias is operated by B.J Ezzy & S.E Ezzy, ABN 90 964 561 924.

How we pack your plant

We post our plants bare-rooted, with the roots cleaned and wrapped in damp material to keep them moist on the way. Each plant is packed in a new box.

Because plants travel without a pot or soil, yours won’t look like a potted plant in a photo when you unpack it. That’s normal.

Postage costs

Postage is a flat $20 per parcel for one plant, shown at checkout before you pay.

Ordering more than one plant? A bigger parcel can cost more to post. Before we post, we’ll email you with any extra postage, and you can choose to go ahead or cancel for a full refund. We won’t charge anything extra without your OK.

When we post

We post plants by Australia Post on Mondays. If your order needs extra postage, we’ll post it on the first Monday after you’ve confirmed. We’ll let you know by email when your order is on its way.

Please check your delivery address at checkout. If Australia Post leaves a card or sends your parcel to a pick-up point, please collect it promptly, because plants don’t like waiting.

Where we can't send

We can’t post to Western Australia, Tasmania, the Northern Territory or overseas, because their biosecurity rules require plants from other states to be certified, and we don’t currently provide plant health certificates.

When your plant arrives

Open the box straight away.
Plant or pot your clivia soon. If you can’t do it straight away, it will be fine for a short time if you keep it damp and in a cool, shaded spot.

Problems on arrival

If your parcel is lost, late or damaged, email sales@valewoodclivias.com.au. We arranged the delivery, so we’ll deal with Australia Post for you. If tracking shows your parcel as delivered but you can’t find it, let us know and we’ll help sort it out.

If your plant arrives diseased, badly damaged or not as described, email us within 7 days of delivery with your order number and photos of the plant and packaging. Getting in touch quickly helps us put things right while the plant may still be saved, but it isn’t a deadline on your consumer rights.

For a lost parcel or a plant that arrives damaged, you can choose a refund, including postage, or a replacement if we have a suitable plant.

Change of mind

Because our plants are living and travel bare-rooted, we can’t accept change-of-mind returns once a plant has been posted. If you change your mind before we post, email us and we’ll cancel your order and refund you in full.

This doesn’t affect your rights under the Australian Consumer Law if something is wrong with your plant.

Refunds

Refunds go back to the card or digital wallet you paid with. Banks usually take 5 to 10 business days to show them. When a refund is for a problem we’re responsible for, we refund your postage too.

Full details are in our Terms of Sale.

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