Valewood Clivias

Terms of Sale

Effective 4 October 2026. Valewood Clivias is operated by B.J Ezzy & S.E Ezzy, ABN 90 964 561 924.

About us and these terms

Valewood Clivias is a family business growing clivias near Toowoomba, Queensland. It is operated by B.J Ezzy & S.E Ezzy, a family partnership (ABN 90 964 561 924). In these terms, “we”, “us” and “our” mean that partnership.

These terms apply to orders placed on valewoodclivias.com.au from 4 October 2026. By placing an order, you agree to them. Please read them with our Shipping and Returns page and Privacy Policy.

Nothing in these terms limits your rights under the Australian Consumer Law.

Using the website

Please give us accurate details when you order or create an account, and keep your password private.
Don’t misuse the website, for example by trying to access areas you’re not authorised to use, interfering with how it works, or copying content in bulk.
We try to keep the website accurate and available, but it may sometimes be unavailable for maintenance or for reasons outside our control.

Plant descriptions and photos

Our plants are living things, so no two are exactly alike. We describe each one as accurately as we can.

Photos: where a listing says the photo is of the actual plant, that is the plant you’ll receive. Otherwise, photos are representative: they show a typical example of that plant, variety or cross, and your plant may differ.
Flowers and colour: flowering is seasonal, so a plant photographed in flower may not be flowering when it arrives. Flower colour can vary with the season, light and the plant’s age, and may look slightly different on different screens.
Seedlings and seeds: these come from crosses, so their future flower colour and form can’t be known in advance. Where we show parent plants, it’s to show the parentage, not to promise the result.
How plants arrive: we post plants bare-rooted, without a pot or soil, so they won’t look the same as a potted plant in a photo.

Orders

When you place an order, you’ll get an automatic email confirming we’ve received it.
Most of our plants are one of a kind. If a plant has already sold, isn’t healthy enough to post, or we can’t fill your order for another reason, we’ll tell you and refund the full amount you paid.
If a price or description on the website is obviously wrong, we’ll contact you before posting. You can choose to go ahead on the corrected details or cancel for a full refund.
You can cancel your order before we post it by emailing us, and we’ll refund you in full.

Prices and GST

All prices are in Australian dollars and include GST. Postage is added at checkout, before you pay.

If you need a tax invoice for your order, email us and we’ll send one.

Payment

We accept credit and debit cards, Apple Pay and Google Pay through WooPayments, which is processed by Stripe. Payment is taken when you place your order.

Your card details are handled by Stripe and are never stored on our website.

Postage

One plant: flat-rate postage of $20 per parcel applies to a single plant and is shown at checkout.
More than one plant: more plants can need a bigger parcel and more postage. Before we post, we’ll email you with any extra postage. You can pay the extra and go ahead, or cancel and get a full refund, including the postage you paid. We won’t post your order or charge anything extra until you’ve agreed.
When we post: we post plants by Australia Post on Mondays. If we can’t post your order on the next Monday (for example, while we wait to hear from you about extra postage), we’ll post it on a following Monday.
Your address: please check your delivery address at checkout. If a parcel comes back to us because the address was wrong or incomplete, we’ll contact you about what to do next, which may include paying postage again.

Where we can't send

We can’t send plants or seeds to Western Australia, Tasmania, the Northern Territory or overseas. Those places have biosecurity rules that require plants from other states to be certified, inspected or permitted before they arrive, and we don’t provide the plant health certificates needed.

If an order with a delivery address in one of those places gets through, we’ll cancel it and refund you in full.

Lost, late or damaged parcels

We arrange delivery, so it’s our job to get your plant to you in good condition.

If your parcel is lost, arrives damaged or doesn’t arrive within a reasonable time, email us. We’ll deal with Australia Post, so you don’t have to.
If your parcel is lost or your plant arrives damaged, you can choose a refund, including postage, or a replacement if we have a suitable plant.
If tracking shows your parcel as delivered but you haven’t received it, contact us and we’ll help sort it out with Australia Post.
Plants don’t like waiting, so please collect your parcel promptly if Australia Post leaves a card or sends it to a pick-up point.

If your plant arrives unwell

Please unpack your plant as soon as it arrives. If it arrives diseased, badly damaged or not as described, email us within 7 days of delivery with your order number and photos of the plant and its packaging.

Getting in touch quickly helps us work out what happened and put it right while the plant may still be saved. It isn’t a deadline on your legal rights: if you notice a problem later, contact us anyway.

We usually won’t need the plant back. If we do, we’ll pay the return postage.

Consumer guarantees don’t cover problems caused after delivery by how a plant is planted or cared for, such as overwatering, frost or pests.

Change of mind

Because our plants are living and are posted bare-rooted, we can’t accept returns or give refunds once a plant has been posted if you simply change your mind or chose the wrong plant.

This doesn’t affect your rights if there is a problem with your plant (see “Your consumer guarantee rights” below).

Refunds

Refunds go back to the card or digital wallet you paid with.
We’ll process an agreed refund as soon as we can, usually within a few business days. Your bank may then take 5 to 10 business days to show it.
When we refund because of a problem we’re responsible for, such as a lost parcel, damage in transit or a plant that doesn’t match its description, we refund the postage you paid as well.

Your consumer guarantee rights

Under the Australian Consumer Law, the plants we sell must be of acceptable quality and match their description. These rights apply whatever else these terms say.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To make a claim, email sales@valewoodclivias.com.au with your order number, a description of the problem and photos.

Limits on our responsibility

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law, or any other law, that can’t lawfully be excluded.

Subject to those rights, we aren’t responsible for:

loss that wasn’t reasonably foreseeable when you placed your order
problems caused after delivery by how a plant is planted, kept or cared for
delays caused by events outside our reasonable control, such as severe weather or postal disruption (if we can’t supply your order at all, you’ll get a full refund)

Photos and website content

The photos, text, Valewood name and VE logo on this website are protected by copyright. Please don’t copy or reuse them without our written permission. You’re welcome to share links to our pages.

Privacy

We handle your personal information as set out in our Privacy Policy.

Governing law

These terms are governed by the laws of Queensland. This doesn’t take away any protection you have under the consumer laws of your own state or territory.

Changes to these terms

We may update these terms from time to time. The version on the website when you place your order is the one that applies to that order.

Contact us

Email sales@valewoodclivias.com.au. We’re a small family business, and we’ll reply as soon as we can.

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